Frequently asked questions
Is your equipment good for my size dog?
All of our equipment sold on DogAgilityShop.com is practice equipment. The vast majority of our equipment is designed for dogs small to large. There are some exceptions on weight limits for specific obstacles. Please use the contact link for additional questions if you are unsure and we will do our best to answer!
How do I know what size PVC pipe I have?
PVC pipe is always measured using I.D. or inner diameter. You should never measure PVC pipe using the outer diameter. If your pipe is labeled on the outside in blue, black or red lettering you should be able to see a stamp that indicates the size. If the pipe has no markings, use a ruler and measure straight across the i.d. When buying fittings, jump cups or end spikes you will want to match this measurement.
How quickly do you ship?
Most items are shipped with 24-48 business hours. This excludes weekends and Federal Holidays. We use Fed/Ex, UPS and USPS. For this reason, we do not accept PO Boxes. Please contact us with special shipping considerations prior to ordering.
Do you ship out of the U.S.A.?
Shipping out of the U.S. can get VERY expensive. Rates are rising drastically every year. For this reason, we ask that you contact us if out of the U.S. with an item description and FULL address. We can provide you a shipping quote. If you approve, we then bill via Pay/Pal prior to shipment. Insurance is required on all international shipments.
Do you offer coupon codes?
From time to time we do offer coupon codes! All codes are posted on our Facebook page at www.facebook.com/dogagilityequipment at the time of release and are generally for a limited time. Be sure to 'LIKE' our page to receive updates and codes when we post them!
Do you offer a warranty or return policy?
Yes! All of our items come with a 30 day money back guarantee from the day of delivery to your address. If the item is defective or there was damage during shipment, we will pay the return shipping back and repair, replace or refund the cost of the item. If the item is no longer needed or the customer has changed their mind after shipment, the customer will need to cover the cost of the return and provide tracking to us.