Shipping & Returns
Shipping charges are based off of three factors: Weight, Size and location.
All shipping charges are calculated at checkout based on these factors. Unless otherwise noted, we do not offer free shipping. It is our belief that free shipping really isn't free. Most companies bake the cost into the item price. We prefer to be honest and straightforward with the cost breakdown. Occasionally we do offer item discounts and coupons code via our social media page. Shipping is only calculated to the lower 48 U.S. contiguous states via our website. We do ship WORLDWIDE! Please ask us for a quote prior to attempting to order.
Return & Exchange Policy
We offer a 30 day (from time of verified delivery via tracking) return policy. Return shipping is paid by the buyer and is not refundable either inbound or outbound. The exception to this policy is if the item is significantly different from advertised or there is a workmanship error. For example, if a customer orders weave poles and we ship jump cups, the return would be at the cost of The Dog AgilityShop, LLC. Another example would be if within the 30 day period, an item failed under normal use.The Dog Agility Shop, LLC would cover the return shipping.
Certain items are non refundable and/or non returnable. These items include any items that are marked as "built to order"or "made to order". In some cases, a cancellation fee is assessed to these items anytime after payment is made and the customer chooses to voluntarily cancel the order for any reason. If a cancellation fee is associated, the item description will clearly state this. These items include but are NOT limited too, A Frames, wobble boards, teeter bases and other contact equipment built to order.
DAMAGE DURING SHIPPING
We take great care in packaging our products for safe arrival to the customer. Unfortunately, on rare occasion, UPS, USPS and Fed/Ex make errors and damage products. In the event that your item arrives damaged from transport, it is the customers responsibility to notify us within a 24 hour period from receipt. In most cases, a claim will need to be filed for the damage.
NON RECEIPT OF ITEM
In the event an item tracking shows "delivered" and you have not received the item, please contact us immediately so that we can contact the shipping provider. In rare cases, items can get mis- delivered to the wrong address. The only remedy that we offer for this situation is to work quickly with the shipping outfit to locate the parcel. If the parcel can not be located in a reasonable amount of time, a claim will need to be filed by us.